Delivery & Shipping
Postage & Delivery
All products are sent either via Royal Mail, Parcel Force, or courier delivery. Larger items such as wetsuits and surfboards will be sent with order tracking. Delivery is available within the United Kingdom / Ireland (ROI) and worldwide. Products must be checked on arrival, if any issues with products these must be emailed to us along with photos within the 28 day returns period.
Delivery Costs:
UK, NI, ROI: FREE
All other areas and international
We ship to all areas of Europe and beyond with our chosen couriers, smaller products Royal mail and larger products (usually DHL OR FEDEX ). Our prices our set relevant to each location and are displayed once you enter your shipping information. We do reserve the right to contact you after payment with updated delivery costs as/if the need arises. If at that stage you do not wish to pay the additional costs a full refund will be provided.
Areas outside EU and not in the EEA are subject to customs charges for that country and payable by the customer at time of arrival of goods.
PLEASE NOTE
- We try to be as transparent as possible with our delivery charges although we do reserve the right to contact you after payment with updated delivery costs as/if the need arises. If at that stage you do not wish to pay the additional costs a full refund will be provided.
UK Standard items Postage Information
Wetsuits are available to be delivered free of charge. If you select this option it will be sent by Royal Mail Tracked 48 (3/4 working days)
(Due to Royal Mail size restrictions some larger orders (such as travel/flight boardbags) might require to be sent by Courier (Usually DHL, or FEDEX ).
Surfboard Delivery
UK Mainland & IrelandThese will be sent via courier and will take approximately 3-4 working days.
All other areas and international
We ship to all areas of Europe and beyond with our chosen couriers (usually DHL OR FEDEX ). Our prices our set relevant to each location and are displayed once you enter your shipping information. We do reserve the right to contact you after payment with updated delivery costs as/if the need arises. If at that stage you do not wish to pay the additional costs a full refund will be provided.
*IMPORTANT* SURFBOARD DELIVERY / DAMAGE REPORTING
Like you we love surfboards and take the upmost care when packaging them for delivery. Unfortunately due to their fragile nature and the due care they sometimes don't receive from delivery companies we ask that you to ensure to follow these guidelines:
On arrival of the board and (if possible) whilst the delivery agent is present inspect the external packaging very carefully and if you note any major damage take photos.
At the same time open the package and inspect the board very carefully. If you note any damage to the board again take photos THEN SIGN FOR THE PARCEL AS DAMAGED.
At this stage let us know of the damage by email attaching the associated photos for evidence. It is important this is reported to us within 24 hours of the delivery otherwise it becomes ineligible for a claim.
Please note any damage reported after modification (such as applying a tail pad or wax) will unfortunately not be eligible for a claim.
Ordering Terms & Conditions
Delivery Policy:
We can not guarantee a specific time of delivery on the actual day of delivery, this is at the discretion of the delivery/courier company. Please note, while we make every effort to deliver your goods on the agreed day, we are not liable if we fail to do so due to circumstances beyond our control.
Payment Policy:
Payment is requested securely and processed using Shopify Payments system at the time the order is placed. If for some reason, we can not fulfill your order for any reason you will be notified via email. We can cancel your order and refund the charges if you so wish if an order cannot be fulfilled.