Terms & Privacy
TERMS & CONDITIONS / REFUNDS
There must be two weeks notice if you are not able to attend your course, this must be done by email.
When booking a lesson or course, a contract is made when the booking is confirmed by SUB6 either in writing, email or verbally. In the case of late telephone bookings, when written/e-mail confirmation is not possible in time then the agreement is a verbal contract. When making a booking with SUB6 you are confirming that you have read, and agree with, these terms and conditions. Exceptions to these terms and conditions cannot be made for any reason as we run an extremely high quality, tight margin program with limited spaces.
CHANGING YOUR BOOKING
SUB6 will make every effort to arrange any changes requested after the booking has been confirmed, providing it is more than 7 days before the lesson or course start date. Any changes are subject to availability of lesson or course dates. In the case where your group size drops in numbers from the original booking we must receive notification of this in due time and in writing / email. If the changes are less than 7 days prior to the lesson you will be responsible for paying the full balance on the original booking. In exceptional and extenuating circumstances we may waiver the above. i.e. bereavement, serious illness.
All cancellations must be sent in writing / email wherever possible and will be effective on the date which they are received by SUB6. Cancellation charges are payable as follows: Over 7 days before lesson date: 15% of total cost payable. Less than 7 days before lesson date: 100% of total cost payable. Gift vouchers are non-refundable but can be transferred to different recipients, valid for 1 year from date of purchase. Participants that fail to show will be charged in full for the lesson, no exceptions.
LESSON/COURSE PARTICIPATION LIABILITY & OTHER IMPORTANT INFORMATION
The activities of surfing and paddle boarding carry a degree of risk both to people and property, even if enjoyed under proper supervision by qualified instructors. All participants must make us aware of any medical conditions, illnesses or allergies they may have and any prescribed medication they are taking. No-one should participate in any of SUB6 activities if they are suffering from a heart condition or if they are pregnant. All participants must complete an enrolment form before they will be allowed to take part in any listed activities. Parents or guardians must sign for participants who are under 18 years of age. In certain groups where applicable a group leader / Guardian can sign. i.e. .Schools a teacher can sign on behalf of the group. SUB6 does not accept any liability for any loss caused by failure to complete the declaration.
All participants must be able to swim at least 25 metres and must in no circumstances be under the influence of any alcohol, drugs or medication at the time of the lesson which may adversely affect their physical abilities. All participants must agree to abide to all instructions and decisions that SUB6 and its instructors make. Participants will have the use of SUB6 equipment during their lessons. Whereas SUB6 takes all reasonable measures to ensure the safety and good condition of that equipment, participants are responsible for immediately reporting any damage caused to the equipment or which becomes apparent whilst the equipment is in their possession.
SUB6 does not seek to limit or exclude any liability for personal injury or loss of life which may occur as a result of its own negligence or that of its employees, officers or agents, however, SUB6 assumes no liability in respect of any personal injury, loss, damage, consequential loss or third party claims which occur through no fault of its own, its employees, officers or agents. All other liability or conditions implied by law are excluded to the fullest extent possible.
In the rare event that SUB6 considers conditions to be unsuitable for your activity we will make all efforts to reschedule your lesson. Due to summer time demand there is a slight chance we may not be able to reschedule and in this case a credit voucher will be issued. Credit for any lessons owed can be used within one year from the date of the cancelled lesson. Any lessons owed must be booked in advance and are subject to availability. For school groups the above applies if it's unsuitable to run a surf lesson due to unsafe sea conditions. If sea conditions are safe but there is no surf school groups will instead take part in flat day activities.
Whilst every effort is made to ensure the accuracy of the SUB6 website it is intended only as a guide to the services it provides and SUB6 is relieved of any liability due to any errors or omissions it may contain, or any minor discrepancies between the website's content and that service. Any likeness or image of you secured or taken on any of our courses or holidays may be used by us without charge in all media for genuine promotional or marketing purposes. This includes promotional materials of any kind, such as brochures, leaflets, videos and the internet. If you would prefer not to be used in any promotional materials please inform us in writing prior to your course.
Complaints Policy and Procedure
The ASI Accredited School is committed to effectively, efficiently, promptly and fairly handling
all complaints about its services and products.
Any complaint will be treated seriously, investigated thoroughly and dealt with according to the
merit of the complaint.
The circumstances and results of any appeal are analysed thoroughly by senior management for
their implications and acted on appropriately so as to remove any grounds for appeal in the future
by improving the relevant functions.
Clients may make a complaint by telephone or in writing to:
The ASI Accredited School
Phone: 07748257717 Email: firstname.lastname@example.org
The Director (Education) at the Academy of Surfing Instructors (ASI) Head Office
Postal Address: PO Box 7502, Bondi Beach, NSW, 2026 Australia
Recording and Resolution of the Complaint
The ASI Accredited School is notified of the complaint.
All complaints are recorded on the Client Complaint form
The ASI Accredited School investigates the complaint.
Clients are notified in writing of the outcome of the complaint within 60 days from the time of
receiving the complaint.
All complaint information is filed on the Complaints File
Should the client not be satisfied, then the client can seek arbitration by a third party
acceptable to all parties to the grievance.
If the complaint is not satisfactorily resolved within 60 days from the occurrence of the
complaint, the client may request the ASI Accredited School to seek the services of a third
Arbitration will be undertaken when both the ASI Accredited School and the client agree on a
If the complaint/grievance is still unresolved, the client will be advised of external
organisations of appeal.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com